2017 Congregational Survey

We are grateful to the Committee on Ministry for the time and effort they put into our 2017 Congregational Survey. From this effort, we have valuable information about what brings people to our church and what we might do to better serve our community in the future.

Click on the links to read:

1. a letter summarizing the results (also see below)

2. the survey

3. analysis of the results

Dear First Universalist Church of Denver,

The purpose of this letter is to summarize the results of the 2017 Congregational Survey for First Universalist Church of Denver. The survey was created by Don Bacon, Professor in the Department of Marketing at the University of Denver and member of First Universalist Church. It was administered in 2012, 2007, and prior years. Dr. Bacon also wrote a comprehensive report of the results, which will soon be available with this document on the church’s external website. The survey was conducted by a subcommittee of the church’s Committee on Ministry (COM), consisting of Eric Unger (chair) and Jim Boyd (member).


Timeframe, Response Rate, and Demographics

This online survey was made available for responses from February 19 to March 9, 2017. It was administered from Qualtrics software, which was used to compile 231 anonymous online responses. This represented an increase of 16% from the previous survey, which had 199 responses. 88% of the survey respondents were members of the church and the questions were almost identical to the ones asked in past surveys from 2012 and 2007. The average survey respondent was approximately 60 years old and has been a member of the church for 10 years.

Church aspects that survey participants reported were the most/least important in Part 1 of the survey were coupled with those that participants reported the most/ least satisfaction with in Part 2. And in addition, that data was combined with the top 4 priorities that each respondent listed for improvement in Part 3. The bottom of page 3 in Dr. Bacon’s report has a complete description of this analysis.

The results of this mix between importance ratings, satisfaction ratings, and priority rankings (in Table 2) revealed the largest relative gaps between importance and satisfaction. As such, these responses show where the church might devote its limited human and financial resources in order to make the biggest positive impact on its members.

Respondents’ Satisfaction, Importance, and Priorities for Improvement

1. Adult education
2. Opportunities for personal or spiritual growth
3. Encouraging and facilitating small groups that meet my needs
4. Members being welcoming to newcomers
5. *Religious Education for children, youth, and young adults
*Only 30-45% had opinions on R.E. programs for children, youth, & young adults

In addition to this information, Dr. Bacon’s report gives common bucket responses to “one thing that you could change about the church”, longitudinal comparisons of items’ importance and satisfaction with prior years, details on participants’ age groups, years of membership, household size, and differences in responses by age groups. We hope it is useful for church members and leaders in 2017 and beyond.

Eric Unger,
Chair, Committee on Ministry